Please Note

Each product sold on the us.kilkennydesign.com website has an estimated delivery time. We endeavor to deliver to the times specified, however on rare occasions,  delays may occur which are outside of our control. 

Please note, during busy sale periods, your order might take a little longer for delivery. We thank you for your patience.

USA, Canada, UK, EU, Australia, and Rest of World: 

When ordering to USA, Canada, Australia, or Rest of World locations (excluding Ireland) your order will be sent via UPS. A Signature is usually required on delivery. Once your order has been dispatched you will receive an email with details on your tracking information. You can track your parcel here.

All deliveries to UK mainland will be delivered by Parcel Force. You can track your parcel here.

Ireland:

When ordering to Ireland and Northern Ireland your order will be sent via An Post or GLS. Once your order has been dispatched you will receive an email with details on your tracking information.

All deliveries to the EU will be made by An Post. You can track your parcel here.

In-Store Shippings:

Please allow 6-8 weeks for orders placed in store, via our store shipping service, to arrive at international destinations.

Duty/Tax Information

All merchandise may be subject to duty or other taxes on importation into your own country of residence. Kilkenny are not responsible for any importation charges or government fees that may be applied.

A clearance fee may also be levied by your local post office on each such dutiable parcel. Some Post Offices show this as “Additional Postage” or “Postage Due”. 

Items sold online will only be delivered to the address specified on your order.

If you have a query, please contact our friendly Customer Service Team on +353 214308392 or email us on [email protected]